H55 Game Privacy Policy —
How We Protect Your Data

01 Introduction

This Privacy Policy explains how H55 Game ("we", "us", "our") collects, uses, stores and protects personal data about players who register and use the H55 Game platform at h55game.pro and through the H55 Game Android application. It also explains your rights in relation to that data and how to contact us if you have any concerns.

By creating an account on H55 Game, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which set out the overall rules governing your use of the platform.

We take data privacy seriously. If you have any questions about how your information is handled that are not answered in this policy, please reach out to our support team directly and we will be happy to assist.

02 Data We Collect

H55 Game collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform.

2.1 Information You Provide

• Registration data: Full name, date of birth, email address, phone number and country of residence when you create your account.
• Identity verification (KYC): A copy of your CNIC, passport or other government-issued ID, and proof of your registered payment method, required before your first withdrawal is processed.
• Payment information: Your preferred payment method details (e.g. JazzCash mobile number, Easypaisa account, bank account name) to facilitate deposits and withdrawals in PKR. We do not store full card numbers or payment PINs.
• Communication data: Messages you send to our support team via live chat or email, including any attachments you include.
• Responsible gaming preferences: Deposit limits, session limits and self-exclusion settings you apply through your account.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, games played, session duration, bet history, deposit and withdrawal history, and the features you use on the platform.
• Cookies and similar technologies: Session cookies, preference cookies and analytics cookies. Full details are in the Cookies section of this policy.
• Login records: Date, time, IP address and device fingerprint for each login to your account, retained for security purposes.

03 How We Use Your Data

We use the personal data we collect for the following purposes:

• Account management: Creating and maintaining your account, processing login requests, and keeping your account details up to date.
• Payment processing: Facilitating deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and card payments. Verifying that the payment method belongs to you.
• Identity verification: Confirming that you are who you say you are and that you meet the 18+ age requirement before processing your first withdrawal.
• Customer support: Responding to your queries, investigating complaints and resolving issues with your account or transactions.
• Security and fraud prevention: Detecting unusual login activity, identifying potential fraud, and protecting the platform from abuse including multi-accounting and bonus misuse.
• Platform improvement: Analysing anonymised usage patterns to improve the platform, fix technical issues and develop new features.
• Responsible gaming: Monitoring gameplay patterns to identify players who may be displaying signs of problem gambling and ensuring self-exclusion settings are enforced.
• Marketing communications: Sending promotional emails, bonus notifications and PSL or cricket event offers — but only if you have opted in to receive them.

04 Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have registered for — account management, payments, gameplay and support.
• Legal obligation: Identity verification and record-keeping required to meet applicable legal and regulatory requirements.
• Legitimate interests: Fraud prevention, platform security, abuse detection and anonymised analytics used to improve the service — where these interests do not override your privacy rights.
• Consent: Marketing communications and non-essential cookies, where you have explicitly opted in. You may withdraw consent at any time.

05 Sharing Your Data

H55 Game does not sell, rent or trade your personal data. We may share your information only in the following limited circumstances, and only to the extent necessary:

5.1 Service Providers

We work with carefully selected third-party providers who help us operate the platform. These include payment processors (such as the networks that facilitate JazzCash and Easypaisa transactions), identity verification services, fraud detection providers, cloud hosting providers and customer support tools. These providers are contractually required to handle your data only as instructed by H55 Game and not for any other purpose.

5.2 Game Suppliers

When you play games provided by third-party game studios, the game supplier may receive technical data such as your player ID, session details and game results for the purpose of operating the game. This data is governed by the game supplier's own data processing agreements with H55 Game.

5.3 Legal Requirements

We may disclose your personal data if required to do so by law, court order or a lawful request from a relevant authority. We will take reasonable steps to notify you of any such disclosure where legally permitted to do so.

5.4 Business Transfers

In the event that H55 Game undergoes a merger, acquisition or sale of business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any change in the applicable privacy policy.

06 Payment Data

All deposits and withdrawals on H55 Game are processed in PKR. When you make a payment using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the sensitive parts of that transaction — including your mobile wallet PIN, full card number and bank credentials — are handled directly by the payment processor and are never transmitted to or stored on H55 Game's servers.

H55 Game retains only the information necessary to link a completed transaction to your account: the payment method type, the last four digits of a card where applicable, the transaction amount in PKR and the transaction reference number. This information is retained for financial record-keeping and to assist with any disputes.

07 Security

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption on all data transmitted between your device and H55 Game.
• Encrypted storage of passwords — we store password hashes, not plain-text passwords.
• Access controls ensuring that only authorised H55 Game staff can access player account data, on a need-to-know basis.
• Regular security reviews and monitoring of systems for suspicious activity.
• Two-factor authentication options available to players for additional account protection.

While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your login credentials private and to use a strong, unique password for your H55 Game account.

08 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal obligations, resolve any disputes and enforce our agreements. Specifically:

• Account and identity data: Retained for the duration of your account and for up to five years after account closure, in line with standard financial record-keeping practice.
• Transaction records: Retained for up to five years from the date of the transaction.
• Support communications: Retained for up to three years from the date of the last communication.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and usage logs: Typically retained for 12 months for security and platform improvement purposes.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

09 Cookies

H55 Game uses cookies and similar tracking technologies on the website and in the app. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and analyse how the platform is used.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of these without disabling the platform.
• Preference cookies: Remember your settings, such as your preferred language, deposit method and notification preferences.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most and where technical errors occur. This helps us improve the platform over time.
• Security cookies: Used to detect and prevent fraud, identify suspicious login patterns and protect your account.

9.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the H55 Game platform — for example, you may need to log in again with each visit if session cookies are disabled.

10 Your Rights

You have the following rights in relation to the personal data H55 Game holds about you:

To exercise any of these rights, contact our support team at the email address in the Contact section. We will respond within a reasonable period and may need to verify your identity before processing your request.

11 Minors

H55 Game is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data deleted in accordance with this policy.

If you are a parent or guardian and believe a minor in your care has created an H55 Game account, please contact our support team immediately so we can take appropriate action.

12 Changes to This Policy

H55 Game may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date. Where a change is material — meaning it significantly affects how we handle your data — we will notify you via the email address registered on your account before the change takes effect.

We encourage you to review this policy periodically. Your continued use of the H55 Game platform after an updated policy has been published constitutes your acceptance of those changes.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please contact the H55 Game support team. We are available 24/7 via live chat on the platform and by email:

For questions about responsible gaming tools, self-exclusion or deposit limits, visit our Responsible Gaming page where all self-management tools are explained in full.